Terms and Conditions - Mudosa
Terms and Conditions - Mudosa
Last Updated: February, 2026
Welcome to Mudosa. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use the Website.
1. General Information
Mudosa is an online marketplace platform that connects buyers with independent sellers operating in Tunisia.
Mudosa does not own, manufacture, or directly sell the products listed on the platform unless explicitly stated. contact us at contact@mudosa.com.
2. Use of the Website
Eligibility: You must be at least 18 years old to use this Website. By using the Website, you represent and warrant that you meet this requirement.
Account: You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
Prohibited Activities: You may not use the Website for any unlawful purpose, to infringe on intellectual property rights, or to interfere with the Website's functionality (e.g., through hacking or introducing viruses).
3. Products and Orders
Dropshipping Model: Mudosa operates as a dropshipping platform, meaning we do not hold inventory. Products are sourced and shipped directly by third-party suppliers.
Product Information: We strive to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee the accuracy of such information, as it is provided by our suppliers.
Order Placement: By placing an order, you agree to purchase the products subject to these Terms. We reserve the right to refuse or cancel any order at our discretion, including for pricing errors or unavailability of products.
Pricing: Prices are listed in multiple currencies (EUR, USD, HKD). Prices are subject to change without notice.
4. Payments
Payment Processing: All payments are processed securely through Stripe, supporting multiple currencies (EUR, USD, HKD, and more). You agree to provide accurate payment information.
Fees: Additional fees may apply for currency conversion or international transactions, as determined by Stripe. These fees will be displayed at checkout.
Failed Payments: If a payment fails, we may suspend or cancel your order until payment is successfully processed.
5. Shipping and Delivery
Shipping: Orders are fulfilled and shipped by third-party suppliers using services like, DHL or UPS. Shipping times vary depending on the supplier and destination (typically 2-20 business days).
Delivery: We are not responsible for delays caused by suppliers, shipping carriers, or customs processes. Estimated delivery times are provided for reference only.
Risk of Loss: The risk of loss or damage to products transfers to you upon delivery.
6. Returns and Refunds
Returns Policy: Returns are managed by our suppliers. You may request a return within 14 days of delivery if the product is defective or not as described. Contact us at contact@mudosa.com to initiate a return.
Refunds: Refunds will be processed via Stripe within 5-10 business days after the supplier confirms the return. Shipping costs are non-refundable.
Non-Returnable Items: Products marked as "final sale" or custom orders are non-returnable.
7. Intellectual Property
All content on the Website, including text, images, logos, and designs, is the property of Mudosa or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content from the Website without prior written permission from us.
8. Limitation of Liability
As-Is Basis: The Website and products are provided "as is" without warranties of any kind, express or implied. We do not guarantee that the Website will be error-free or uninterrupted.
Liability Cap: To the fullest extent permitted by law, Mudosa’s liability for any claim arising from your use of the Website or products shall not exceed the amount paid for the product in question.
Third-Party Suppliers: We are not liable for the actions, products, or services of third-party suppliers, including delays, defects, or non-delivery.
9. Privacy and Data Protection
Data Collection: We collect personal information (e.g., name, email, payment details) to process orders and provide services. This data is stored securely and processed in compliance with the Hong Kong Personal Data (Privacy) Ordinance (HKPDPO), the EU General Data Protection Regulation (GDPR), and other applicable laws.
Third-Party Sharing: Your information may be shared with suppliers (for order fulfillment) and Stripe (for payment processing). We do not sell your data to third parties.
Cookies: The Website uses cookies to enhance your experience. By using the Website, you consent to our use of cookies as outlined in our Privacy Policy.
10. Governing Law and Dispute Resolution
• Governing Law: These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.
• Disputes: Any disputes arising from these Terms or your use of the Website shall be resolved through negotiation. If negotiation fails, disputes will be submitted to the exclusive jurisdiction of the courts of Hong Kong.
11. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Website after such changes constitutes acceptance of the updated Terms.
12. Contact Us
For questions about these Terms, please contact us at:
Email: contact@mudosa.com